• To read the terms and conditions of ticket sales, go further down the page.

ADMISSION POLICY

This Admission Policy applies to all theaters operated by Teatro di Arte Visconti (“the Company”). By entering or attempting to enter one of the theaters operated by the Company you agree to the terms contained in this Admission Policy.

1. Entrance and security

1.1 The Company reserves the right to refuse entry under reasonable circumstances, including for health, safety, and licensing reasons or if a ticket is void.

1.2 Customers are advised that closed-circuit television cameras are in operation in the Company's theaters for crime prevention and public safety.

1.3 Security searches are a condition of entry to protect the safety of all customers and staff. We can conduct searches of clothing, bags, and other items at the entrance and exit of our theaters. The Company thanks customers in advance for their cooperation.

1.4 Customers are not permitted to bring into the theater any illegal items or items that the theater management (in its sole discretion) believes may pose a health and safety risk, impair the enjoyment of others, disrupt the performance, or damage Company property. Further details can be found on the safety information page.

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1.5 Clients may not bring their own food or drink into the theater, but empty, reusable water bottles are allowed. If a patron has specific medical needs in this regard, he or she should ask to speak with a member of theater management upon arrival.

1.6 Patrons should avoid bringing large suitcases or bags into the theater, as they may not be allowed and wardrobe availability cannot be guaranteed.

1.7 Latecomers will be admitted to the auditorium only at an appropriate break in the performance, but admission cannot be guaranteed at all times and no refunds or exchanges for an alternate performance will be granted.

1.8 Patrons may leave and re-enter the auditorium only at the discretion of theater management, otherwise no readmission of any kind will be granted.

2. Age limits

2.1 Infants and children under the age of 4 will not be allowed in the auditorium unless the show is specifically advertised as suitable for children under the age of 4.

2.2 All children under the age of 16 must be accompanied by an adult at least 18 years of age.

2.2 All children under the age of 16 must be accompanied by an adult at least 18 years of age, who must be seated with the child and accompany the child throughout the visit. It is the client's responsibility to verify the suitability of a show for the children in attendance, regardless of official age guidelines.

2.3 In the interest of other patrons, parents or guardians may be asked to remove noisy or disturbing children from the auditorium.

3. Conduct

3.1 Patrons who are intoxicated or who behave in a harassing, abusive, or violent manner toward theater staff, audience members, or performers will be ejected from the theater. No refund will be given under such circumstances.

3.2 The Company reserves the right to refuse to serve alcohol to any patrons who appear to be intoxicated or likely to become intoxicated and to ask for proof of age before serving any alcohol.

3.3 Customers must comply with reasonable instructions and directions given by theater management and theater staff.

3.4 Mobile phones, tablets, digital watches or smart watches and any other electronic devices must be turned off inside the auditorium so as not to disturb the performers and other patrons.

3.5 The unauthorized use of video, photographic or other recording devices inside the auditorium is strictly prohibited. The Company reserves the right to delete unauthorized recordings and eject from the theater any patrons suspected of making recordings.

4. General

4.1 The Society assumes no liability for loss of or damage to any personal property or for any liability (to the fullest extent permitted by law).

4.2 Smoking and smoking are not permitted inside the theater.

4.3 Any comments or complaints regarding the view from a seat or the audibility of the performance must be reported promptly to a member of theater management before or during the performance.

4.4 Performances may be filmed or recorded occasionally. Ticket holders automatically consent to the filming or sound recording of themselves as spectators. If you object to filming or recording, please contact a member of theater management before the start of the performance.

4.5 Animals are not allowed inside the theater, with the exception of service dogs.

4.6 The theater will make every effort to alert patrons to the possible use of strobe lights during the performance. Clients with known medical conditions that may be sensitive to such lighting effects are encouraged to seek further advice before their visit.

4.7 The Company reserves the right to vary the terms of this Admission Policy for specific productions or events. Such variations will be communicated to patrons prior to or upon arrival at the theater.

Online customer service

*A relaxed performance is a specially adapted show modified for adults and children who could benefit from a more relaxed environment.

TERMS AND CONDITIONS OF TICKETING

These Terms and Conditions refer to the sale of tickets for theatrical performances held in theaters owned by Visconti Art Theater.

1. Tickets can be purchased online through the Company's website (or through the website of an official authorized agent). Online reservations may be subject to a reservation fee, which will be indicated to you before you place your order.
2. All ticket buyers must be at least 16 years old.
3. The Company reserves the right to make changes to the schedule, program, or cast of a theatrical production without being obligated to refund amounts or change tickets.
4. Tickets cannot be refunded unless a performance is officially cancelled. If a performance is cancelled, ticket holders will be offered alternative performances (subject to availability) or a credit voucher up to the value of the seat shown on the ticket or a refund of the value of the seat. The Company will not be responsible for any additional expenses incurred by customers in the event of a show cancellation.
5. Tickets, including hospitality packages, for all events are non-refundable once purchased. You can add refund protection at the time of purchase with our partner Booking Protect. By adding refund protection, you or anyone else in your group can request a full refund if you are unable to attend the booked event for reasons beyond your control. This includes causes such as accident, injury or illness. The full list of terms and conditions is available here: Refund protection
6. Tickets for long-running productions can be exchanged for an equivalent or higher value up to 48 hours before the performance, subject to availability. An exchange fee of 3 euros per ticket will apply. Tickets for one-off concerts or events are non-exchangeable. For more information, please visit the FAQ page.
7. Every spectator, regardless of age, must have a valid ticket to enter the theatre.
8. Ticket holders are entitled to a seat of the same value as the one indicated on the ticket and the Company reserves the right to provide alternative seats to those indicated on the ticket.
9. All tickets remain the exclusive property of the club.
10. The Company will not tolerate any form of abusive or aggressive behaviour towards its staff. The Company reserves the right to refuse to respond to, or not to engage with, customers who behave abusively or aggressively in our theatres or who write abusive or aggressive correspondence, messages or comments, including the right to refuse to respond to claims and complaints in such circumstances.
11. If a customer has purchased a hospitality package and his tickets for the performance are successfully resold, his hospitality tickets will be exchanged for a credit voucher.
12. Resale of tickets is not guaranteed.
13. The delivery methods available for Art Visconti Theatre tickets are:
    1. The electronic ticket (E-Ticket), in the form of a pdf attachment to an e-mail, will contain all the information about the ticket and the barcode that will allow access to the venue. The E-Ticket must be scanned at the venue in order to enter. For paperless entry, it can be scanned from a mobile phone. Customers can also print it out themselves to get a hard copy if they wish. This delivery method is free of charge for the customer.
    2. Customers can download tickets from their digital wallet and store them on their phone, which is compatible with iPhone, Android and Google. The mobile ticket must be scanned at the venue in order to enter. This delivery method is free of charge for the customer.

14. Confirmation of the purchase will be provided at the end of the booking transaction on a durable medium, via e-mail. Barcode/QR tickets valid for admission can be delivered at any time up to 24 hours before the performance.
15. Tickets are not transferable and must not be resold or transferred to any person or entity for profit or otherwise. If tickets are resold or transferred (or an attempt is made to resell or transfer them) for profit by any person other than the Company's official resellers, the tickets will become void and the ticket holder will be an offender and may be refused entry or ejected from the theatre. In such circumstances, the Company shall have no obligation to offer a refund and the person in question may be prosecuted.
16. If a person purchases more than one ticket, the provision of the tickets by the purchaser to its guests will not constitute a breach of the transfer restrictions set out in these terms and conditions (provided that the provision of the tickets to guests is not for profit). However, the buyer agrees that by purchasing tickets, it has agreed to these terms and conditions on behalf of itself and its guests and shall at all times be responsible for ensuring compliance with these terms and conditions by its guests.
17. Raffle tickets, daily places, Magic Mondays and Fantasy Fridays are non-refundable and non-exchangeable.
18. The Company may limit ticket sales to a maximum number per person or family and reserves the right to cancel tickets purchased in excess of this number.
19. Italian law and jurisdiction shall exclusively govern all the above Terms and Conditions.

If any provision of these terms and conditions is held invalid or unenforceable, that provision shall be severed from the remainder of these terms and conditions, which shall remain in full force and effect.

LAST UPDATE: Wednesday 18 January 2023

Conditions of use of the website

PLEASE READ THE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS SITE.

Welcome to the official website of Teatro di Arte Visconti.

By using this site, you signify your agreement to these Terms of Use (‘Terms’). If you do not agree to these Terms of Use, please do not use the Site. We reserve the right, at our discretion, to change, modify, add or remove portions of these Terms at any time. Please check these Terms periodically for changes. Your continued use of the Website following the posting of changes to these Terms will signify your acceptance of those changes.

From time to time we may supplement these Terms with additional Terms relating to specific content or events (‘Additional Terms’). Such Additional Terms may be included on this Site for display in connection with specific content or events and will be identified as such. You acknowledge and agree that such Additional Terms are incorporated by reference into these Terms.

RESTRICTIONS ON THE USE OF MATERIALS

This website is owned and operated by Teatro di Arte Visconti referred to as ‘Teatro di Arte Visconti’, ‘we’, ‘us’ or ‘our’ herein). No material on this website may be copied, reproduced, republished, amended, modified, revised, edited, changed, added to, deleted, uploaded, posted, transmitted or distributed in any way without our express written permission. You may download one copy of the materials displayed on the site for your personal, non-commercial use only, provided that you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of Teatro di Arte Visconti copyright and other proprietary rights. All trademarks, service marks and trade names are the property of Teatro di Arte Visconti and must be kept intact.

In the event that you download any material from the site, the material, including software, files, images, graphics or text, is licensed to you by Teatro di Arte Visconti. Teatro di Arte Visconti does not transfer the ownership of such material to you. You are the owner of the medium on which the material is recorded, but the Teatro di Arte Visconti Group retains full and complete ownership of the material and all intellectual property rights therein. You may not add to, delete, distort or otherwise modify the content of the sites. Any unauthorised attempt to modify the Online Material, circumvent or bypass our security features or use the site for other than its intended purpose is prohibited.

Any communication or material you transmit to the Site by electronic mail or otherwise will be treated as non-confidential and non-proprietary. Accordingly, anything you transmit or post may be used by us or our affiliates for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. In addition, we shall be free to use any ideas, concepts, know-how or techniques contained in any communication you send us for any purpose whatsoever, including, but not limited to, developing, manufacturing and marketing products or events using such information.

FORUM AND PUBLIC COMMUNICATION

‘Forum’ means a chat area, noticeboard or e-mail function offered as part of our website. You are solely responsible for the content of your messages and the consequences of any such messages you send to the website. You shall not upload, distribute or otherwise publish through the website any content that, in the opinion of Teatro di Arte Visconti:

• may constitute libel, defamation, invasion of privacy, or be obscene, pornographic, abusive or threatening;
• may infringe any intellectual property or other right of any entity or person;
• may violate any applicable law or support illegal activities;
• advertises or otherwise solicits funds or is a solicitation for goods, services, advertisers or sponsors or otherwise engages in commercial activities;
• includes programmes that may contain viruses, worms, Trojan horses or other computer code, files or programmes designed to interrupt, destroy or limit the functionality of any computer or telecommunications software or hardware;
• contains links to other sites that contain content falling under the descriptions in (1) to (6).

The user shall not use the site to distribute, disseminate or publish chain letters, junk mail, ‘spamming’ material or any other form of mass communication, and expressly acknowledges that it is expressly forbidden to solicit other Teatro di Arte Visconti guests to join or become members of any online commercial service or other organisation.

By uploading material to any Forum or by submitting material to us, you automatically grant (or warrant that the owner of such rights has expressly granted) to us a perpetual, royalty-free, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, communicate, perform, display and distribute such material (in whole or in part) or incorporate such material in any form, medium or technology now known or hereafter developed throughout the universe for the full term of any rights that may exist in such material. Furthermore, you warrant that the owner of any rights, including moral rights in such content, has fully and effectively waived all such rights and has validly and irrevocably granted you the right to grant the foregoing licence. The user also permits any other member/subscriber to access, view, store and reproduce such material for personal use.

You shall not infringe any third party rights through your use of the site or activities on the site, including, without limitation, the intellectual property rights of others. You also agree not to use in any way any of our trademarks or other intellectual property, or in any way represent yourself or your site or activities on your site as being connected to us, or to link to the site in any way without our express written consent, and not to damage, interfere with or disrupt your access to the site or do anything that may disrupt or impair its functionality.

TERMINATION

These Terms are valid until terminated by either party. You may terminate these Terms at any time by destroying all materials obtained from this site and all related documentation, and all copies and installations of the same, whether made under these Terms or otherwise. These Terms will terminate immediately without notice from Teatro di Arte Visconti if, in Teatro di Arte Visconti sole discretion, you fail to comply with any of these Terms. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under these Terms or otherwise.

LINK

From time to time, the site contains links to third party sites. These sites are in no way endorsed, controlled, edited, monitored or approved by us and you agree that we shall not be responsible or liable in any way for the content, advertising or products available on such sites, for the quality, functionality, suitability or legality of such sites or for any dealings you may have, or the consequences of any such dealings, with such third party site operators. You further agree that any dealings with the operators of such third party sites will be subject to the terms and conditions (if any) of the third party operator and you waive any claim against us in relation to such sites. You agree not to be liable in any way and to indemnify us in the manner set out below in these Terms in relation to such dealings. Any agreement entered into between you and any third party listed on the site is at your sole risk and responsibility.

From time to time third parties may link to our site without our express consent or knowledge. Teatro di Arte Visconti is not responsible in any way for any dealings with these unauthorised sites or any content that may be displayed or linked to by these third parties. If you come across a link that is offensive or otherwise unsuitable or inappropriate for Teatro di Arte Visconti or our users, please let us know.

LIMITATION OF LIABILITY

You expressly agree that your use and browsing of the site is at your own risk. Neither Teatro di Arte Visconti nor any other party involved in the creation, production or delivery of the site shall be liable for any direct, incidental, special, consequential, indirect or punitive damages arising out of access the use or inability to use the site or for the cost of procurement of substitute goods or services or resulting from goods or services purchased or obtained or from messages received or transactions concluded through the site or resulting from any unauthorised access or alteration of transmissions or user data, including but not limited to damages for loss of profits, use, data or other intangible property, even if Teatro di Arte Visconti has been advised of the possibility of such damages.

Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Teatro di Arte Visconti total liability to the user for all damages, losses and causes of action (whether in contract, tort (including, but not limited to, negligence) or otherwise) exceed the amount paid by the user, if any, to access this site.

You agree to indemnify, hold harmless and defend Teatro di Arte Visconti a Group and its parents, subsidiaries, affiliates and their respective officers, directors, employees, owners, agents, information providers and licensors from and against any and all claims, damages, liabilities, losses costs and expenses (including legal fees) (whether or not foreseeable or avoidable) incurred or suffered by any of these parties and any claims or legal proceedings brought or threatened arising out of your use of, connection to, or conduct on the Site or any breach of these Terms.

JURISDICTIONAL ISSUES

Unless otherwise stated, the materials on the site are presented for the sole purpose of promoting the product and associated products, events and services of Teatro di Arte Visconti . This website is controlled and operated by Teatro di Arte Visconti from its offices. Teatro di Arte Visconti makes no representation that materials on the site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so at their own risk and are responsible for compliance with local laws, if and to the extent local laws are applicable.

In the event that any provision of these Terms conflicts with the law under which the Terms are to be construed, or in the event that any provision is held invalid by a court having jurisdiction over the parties to the Terms, such provision shall be deemed amended to reflect as closely as possible the original intentions of the parties in accordance with applicable law, while the remainder of these Terms shall remain in full force and effect.

These Terms shall be governed by and construed in accordance with applicable law. If any provision of these Terms is unlawful, void or for any reason unenforceable, that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms and any Additional Terms constitute the entire agreement between us relating to the subject matter hereof and may not be modified except in writing, signed by both parties.

DISCLAIMER

The site and the materials contained in the site are provided ‘as is’ and ‘as available’ and without warranties of any kind, expressed or implied. To the fullest extent permitted by applicable law, Teatro di Arte Visconti disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose or non-infringement of third party intellectual or proprietary rights.

Note that some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply. Check your local laws for any restrictions or limitations on the exclusion of implied warranties.

Teatro di Arte Visconti does not warrant that the site, the materials or any function of the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Teatro di Arte Visconti does not warrant or make any representations regarding the use or the results of the use of the materials on this site in terms of their correctness, accuracy, reliability or otherwise. We will not be liable for the security of the site or for any interruption to the site, however caused, for the loss or corruption of any materials in transit, or for the loss or corruption of any materials or data when downloaded onto any computer system.

You shall remain responsible for the material you upload or access from the Site and shall indemnify us in the manner set forth below in the Terms in connection with your access or upload. Teatro di Arte Visconti also assumes no responsibility and shall not be liable for any damages to or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing the Site or your downloading of any materials, data, text, images, video or audio from the Site. The user (and not Teatro di Arte Visconti) bears the full cost of all necessary servicing, repair or correction of his computer system.